Privacy Policy

At Ayurherbs Ayurveda Clinic, we are committed to protecting your privacy. This policy outlines how we collect, use, disclose, and manage your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Types of Information We Collect

To provide high-quality Ayurvedic clinical care, we must collect "Sensitive Information." This includes:

• Personal Details: Name, date of birth, address, contact numbers, and email.
• Health Information: Medical history, current symptoms, pulse diagnosis (Nadi Pariksha) results, tongue analysis, dietary habits, and lifestyle details.
• Payment Information: Credit card or bank details for processing session fees.

2. How We Collect Information

We collect information directly from you through:

• Initial intake forms and clinical consultation notes.
• Our website booking system and contact forms.
• Phone calls, emails, or SMS communications.

3. Purpose of Collection

We collect your information primarily to:

• Assess your health and provide personalized Ayurvedic treatments and herbal formulations.
• Manage your appointments and send reminders.
• Process payments and issue invoices.
• Communicate clinical follow-ups or relevant health updates (you may opt out of marketing at any time).

4. Disclosure of Information

Your health records are strictly confidential. We will not disclose your information to third parties except:

• With Your Consent: If you request us to share your progress with your GP or other health specialists.
• Legal Requirement: If required by Australian law or a court order.
• Emergency: If disclosure is necessary to prevent a serious threat to your life or health.

5. Data Security & Storage

We take reasonable steps to protect your information from unauthorized access or disclosure:

• Electronic Records: Stored on secure, password-protected servers with encryption.
• Physical Records: Any paper files are kept in locked cabinets accessible only by authorized clinical staff.
• Retention: We retain records for the period required by health privacy laws (usually 7 years for adults).

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you. If you believe any information we have is inaccurate or out of date, please contact us and we will correct it promptly.

7. Online Privacy & Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. This data is anonymous and does not identify you personally. Our website may contain links to third-party sites; we are not responsible for their privacy practices.